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Appeal & Complaint


  • Any client can take issue as an appeal against GPC decision on certification.
    The appeal against the decision of GPC must be made within 30 days of notification of that decision.

    The appeals can be submitted to the GPC Administration department, along with evidence materials, to the email address below.

    mail_outline E-Mail :

    The administration department should check the documents for completeness and may ask for additional documentary, if necessary. After checking the appeal should be forwarded to the manager of administration department. The manager has the right to either disallow the appeal or to organize an Appeal Panel based on the contents of the appeal.

    An appeal against adverse certification or recertification decisions or cancellation of certification should be treated in writing form. The written appeal will be reviewed, investigated and resolved in a timely manner through a formal documented process.

    • Appeals can be processed on the following decisions:
    • a. Refusal to grant initial certification
    • b. Refusal to grant continual certification
    • c. Refusal to grant upgrade certification
    • d. Reduction in certification grade

    If the appeal is accepted, manager of administration department will organize an Appeal Panel. The Head of the Appeal Panel may ask the appellant to present, if necessary.

    The Appeal Panel gives its recommendation to the manager of administration department for necessary action to discharge the appeal to the satisfaction of the appellant. The Appeal Panel also recommends preventive action, if any, to avoid such recurrences.
    The manager of administration department will give the decision on the appeal based on the recommendation by the appeals panel. The decision of the manager of administration department will be final.

    The above process will be completed within 45 days from the date of admission to the appeal.

    If not satisfied with the decision of the manager of administration department, appellant can file appeal to the President of GPC. The president will organize Appeal Panel consisting of three members, that will go into the situation of the case and the procedure follows to address the appeal.

    The Appeal Panel will make recommendation to the president. The president will give the decision based on the recommendation by the appeal panel. The above process will be completed within 45 days of referring the appeal to the president. The president shall be acting on the advice of any appropriate specialist, if necessary.

    If the appeals ends or a reassessment or verification is required as a result of the appeal decision, the cost of the appeal is borne by the appellant.

    If not satisfied with the decision of the President of GPC, the appellant can file appeal to the Accreditation Body. However, this process is only possible after all processes have been taken to resolve the issue by filing appeal with GPC. In such a case, the Accreditation Body’s appeals process shall be followed, and the costs of appeal shall be borne by the appellant unless the appeal is accepted.

    The decision of the relevant Accreditation Body shall be final and binding on both parties, i.e., the appellant and GPC. Administration department maintains the track of the appeals, including action taken to resolve them.

    In the event of a dispute, the laws and regulations of the Republic of Korea where GPC is located will apply, and Court of Korea can have full control over administrative process.


  • Complaints are handled by administration department. Administration department has the authority to receive, verify and investigate complaints and to make corrective actions for complaints.
    Manager of administration department will forward the complainant to the concerned official of GPC for disposition, who will take necessary corrective and preventive action to close the complaint, without any undue delay.

    A written and/or verbal, external as well as internal complaints can be received by any employee/staff of GPC.
    The complaint received shall be forwarded to manager of administration department, who will immediately enter it into the complaints register being maintained at GPC. Additional information may be requested from the complainant, if necessary.
    The complaint shall be acknowledged within 24 hours of receipt by telephone or by sending an e-mail. If possible, formal notice shall be given to the complainant about the end of the complaint handling process.

    The result of handling complaint shall be communicated to the complainant. The complainant and the content of the complaint shall be kept confidential in accordance with GPC complaint handling procedure.

How to file a Complaint and Appeal

In the event of complaints and appeals, the following must include:
  • - Name, Contact, Email address
  • - Date of complaint & appeal, detailed description
  • - Relevant evidence
  • - Signature
Additional materials may be requested to verify complaints and appeals.

Complaints and appeals should be submitted to the address below.
  • inboxPhone / Fax+82 2 6749 0710 / +82 2 6749 0711
  • inboxAddress(08504) Room 501-1, Daeryung Techno Town, 638, Seobusaet-gil, Geumcheon-gu, Seoul

Appeal & Complaint

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